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	<title>AWPCP.com &#187; Support Issues</title>
	<atom:link href="http://www.awpcp.com/category/support-issues/feed/" rel="self" type="application/rss+xml" />
	<link>http://www.awpcp.com</link>
	<description>Another WordPress Classifieds Plugin</description>
	<lastBuildDate>Wed, 05 Oct 2011 22:03:33 +0000</lastBuildDate>
	<language>en</language>
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		<item>
		<title>New Support Forum!</title>
		<link>http://www.awpcp.com/announcements/support-forum/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=support-forum</link>
		<comments>http://www.awpcp.com/announcements/support-forum/#comments</comments>
		<pubDate>Wed, 02 Jun 2010 15:34:08 +0000</pubDate>
		<dc:creator>awpcp</dc:creator>
				<category><![CDATA[Announcements]]></category>
		<category><![CDATA[Development News]]></category>
		<category><![CDATA[Questions & Answers]]></category>
		<category><![CDATA[Support Issues]]></category>

		<guid isPermaLink="false">http://www.awpcp.com/?p=1814</guid>
		<description><![CDATA[AWPCP is proud to announce the creation of an official support forum. Please use this new forum instead of the comment section of the site for any support requests.  The forum is also linked from the top menu under &#8220;Support&#8221;. My goal is to centralize support, FAQs and documentation into a single location to make [...]]]></description>
			<content:encoded><![CDATA[<p>AWPCP is proud to announce the creation of an <a href="http://www.awpcp.com/forum/">official support forum</a>.</p>
<p>Please use this new forum instead of the comment section of the site for any support requests.  The forum is also linked from the top menu under &#8220;Support&#8221;.</p>
<p>My goal is to centralize support, FAQs and documentation into a single location to make it easier for you to get the info you need and to search past efforts.</p>
<p>More site updates and a new product coming soon, stay tuned!</p>
]]></content:encoded>
			<wfw:commentRss>http://www.awpcp.com/announcements/support-forum/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Warning: Division by zero bug</title>
		<link>http://www.awpcp.com/support-issues/warning-division-by-zero-bug/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=warning-division-by-zero-bug</link>
		<comments>http://www.awpcp.com/support-issues/warning-division-by-zero-bug/#comments</comments>
		<pubDate>Thu, 29 Apr 2010 19:16:28 +0000</pubDate>
		<dc:creator>awpcp</dc:creator>
				<category><![CDATA[Support Issues]]></category>

		<guid isPermaLink="false">http://www.awpcp.com/?p=1765</guid>
		<description><![CDATA[BUG FIXED[read about fix]Apologies to everyone experiencing the &#8220;Warning: Division by zero&#8221; bug that has cropped up in version 1.0.6.4. If you are still using version 1.0.6.1 please hold off on updating until 1.0.6.5 is released with the bug fix applied. The problem is being checked and a fix will be released as soon as [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.awpcp.com/wp-content/uploads/2010/04/bug-t2.jpg"><img class="alignleft size-full wp-image-1766" title="bug-t2" src="http://www.awpcp.com/wp-content/uploads/2010/04/bug-t2.jpg" alt="" width="270" height="203" /></a><strong><span style="color: #ff0000;">BUG FIXED</span></strong>[<a href="http://www.awpcp.com/illegal-division-by-zero-bug-fix-released-in-version-1-0-6-5/">read about fix</a>]Apologies to everyone experiencing the &#8220;Warning: Division by zero&#8221; bug that has cropped up in version 1.0.6.4. If you are still using version 1.0.6.1 please hold off on updating until 1.0.6.5 is released with the bug fix applied. The problem is being checked and a fix will be released as soon as possible. Again I apologize, particularly to those of you who are trying the plugin for the first time. This bug is brand new and seems to be affecting new installations. If anyone experiencing the problem wouldn&#8217;t mind doing so, please check your database to see if the wp_awpcp_ads table contains any ad data and post a comment to let me know. In the meantime I am working on the problem and hope to release the fix by end of business day Friday.</p>
<p>Image <a href="http://www.photos8.com">photos8.com</a></p>
]]></content:encoded>
			<wfw:commentRss>http://www.awpcp.com/support-issues/warning-division-by-zero-bug/feed/</wfw:commentRss>
		<slash:comments>5</slash:comments>
		</item>
		<item>
		<title>Upgrading and expiring ads</title>
		<link>http://www.awpcp.com/support-issues/upgrading-and-expiring-ads/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=upgrading-and-expiring-ads</link>
		<comments>http://www.awpcp.com/support-issues/upgrading-and-expiring-ads/#comments</comments>
		<pubDate>Wed, 28 Apr 2010 18:53:20 +0000</pubDate>
		<dc:creator>awpcp</dc:creator>
				<category><![CDATA[Support Issues]]></category>

		<guid isPermaLink="false">http://www.awpcp.com/?p=1763</guid>
		<description><![CDATA[Previous versions of the plugin had a bug in the ad expiration that resulted in expired ads remaining in the system. A few people have upgraded and lost ads that had passed their expiration date. If you have your system set so that ads have an expiration date, when the expiration date comes the ads [...]]]></description>
			<content:encoded><![CDATA[<p>Previous versions of the plugin had a bug in the ad expiration that resulted in expired ads remaining in the system. A few people have upgraded and lost ads that had passed their expiration date. If you have your system set so that ads have an expiration date, when the expiration date comes the ads get deleted or disabled based on your settings.</p>
<p>If you have checked <strong>Disable expired ads instead of deleting them?</strong> the ads have been disabled. If you have it unchecked expired ads get deleted so if you had ads that were expired they have been deleted according to your settings.</p>
<p>Under Manage General Options-&gt;Ad/Listing Settings you have</p>
<div>Expire free ads after how many  days? [0 for no expiry].<br />
<input name="addurationfreemode" size="30" type="text" value="0" /></div>
<p>If you have a value set other than zero[0] free ads will expire according to that value. Paid ads expire according to the terms of the fee selected.</p>
]]></content:encoded>
			<wfw:commentRss>http://www.awpcp.com/support-issues/upgrading-and-expiring-ads/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Quick Tip for making translation file work</title>
		<link>http://www.awpcp.com/support-issues/quick-tip-for-making-translation-file-work/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=quick-tip-for-making-translation-file-work</link>
		<comments>http://www.awpcp.com/support-issues/quick-tip-for-making-translation-file-work/#comments</comments>
		<pubDate>Tue, 22 Dec 2009 00:31:02 +0000</pubDate>
		<dc:creator>awpcp</dc:creator>
				<category><![CDATA[Support Issues]]></category>
		<category><![CDATA[localization]]></category>
		<category><![CDATA[pot file]]></category>
		<category><![CDATA[translation]]></category>

		<guid isPermaLink="false">http://www.awpcp.com/?p=1683</guid>
		<description><![CDATA[This will be the official post for tips on making the translation file work. The tips here will come from actual users who have gotten the file to work from them. If you have been able to setup the translation file and would like to share the steps you took or you would like to [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.awpcp.com/wp-content/uploads/2010/04/world_map-t2.jpg"><img src="http://www.awpcp.com/wp-content/uploads/2010/04/world_map-t2.jpg" alt="" title="world_map-t2" width="270" height="203" class="alignleft size-full wp-image-1753" /></a>This will be the official post for tips on making the translation file work. The tips here will come from actual users who have gotten the file to work from them. If you have been able to setup the translation file and would like to share the steps you took or you would like to share your translation file itself please contact me about how to email the file and just leave a comment here detailing the steps you&#8217;ve taken to setup the file. (Thank you to those of you who have taken the time to help.)</p>
<p>Here&#8217;s a comment left by <cite><a rel="external nofollow" href="http://prekmurje.si/">Prekmurec</a><br />
</cite> who has been able to get the translation file to work for the Slovenian language:</p>
<p><a title="on Another WordPress Classifieds Plugin Translation POT File" href="../another-wordpress-classifieds-plugin-translation-pot-file/#comment-1242">Prekmurec: How I did this for slovenian language(and yes, is &#8230;</a></p>
<blockquote><p>How I did this for slovenian language(and yes, is working…):</p>
<p>1. set “define (‘WPLANG’, ’sl’);” in wp-config file (instead sl use your code)<br />
2. create .mo file and rename to  “AWPCP.mo” (important – UPERCASE!)<br />
3. put AWPCP.mo in to “another-wordpress-classifieds-plugin” directory</p></blockquote>
<p>Here&#8217;s the <a href="http://www.awpcp.com/another-wordpress-classifieds-plugin-translation-pot-file/comment-page-1/#comment-1171">comment left by <strong>OliverF</strong></a> who has been able to get the localization file to work:</p>
<blockquote><p>This is what I did for my norwegian translation, and it seems to be working:</p>
<p>1. Activate language settings in database (not sure this is required):<br />
UPDATE `[database name]`.`wp_awpcp_adsettings` SET `config_value` = ‘1′ WHERE CONVERT( `wp_awpcp_adsettings`.`config_option` USING utf8 ) = ‘activatelanguages’ LIMIT 1 ;</p>
<p>2. Create a .mo file from the downloaded .pot file and put it in wp-content/plugins/awpcp directory calling it AWPCP-nb_no.mo</p></blockquote>
]]></content:encoded>
			<wfw:commentRss>http://www.awpcp.com/support-issues/quick-tip-for-making-translation-file-work/feed/</wfw:commentRss>
		<slash:comments>14</slash:comments>
		</item>
		<item>
		<title>Pay mode email bug when using listing fee with fee amount 0.00</title>
		<link>http://www.awpcp.com/support-issues/pay-mode-email-bug-when-using-listing-fee-with-fee-amount-0-00/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=pay-mode-email-bug-when-using-listing-fee-with-fee-amount-0-00</link>
		<comments>http://www.awpcp.com/support-issues/pay-mode-email-bug-when-using-listing-fee-with-fee-amount-0-00/#comments</comments>
		<pubDate>Wed, 28 Oct 2009 20:54:40 +0000</pubDate>
		<dc:creator>awpcp</dc:creator>
				<category><![CDATA[Support Issues]]></category>

		<guid isPermaLink="false">http://www.awpcp.com/?p=1647</guid>
		<description><![CDATA[Thank you to Jim for providing the information that has helped to pinpoint why some of you have been receiving mail failure no recipient address messages. So far the common elements appear to be You are running in pay mode You have a listing fee option of $0.00. You are having this problem when posting [...]]]></description>
			<content:encoded><![CDATA[<p>Thank you to <a href="http://www.awpcp.com/having-problems-with-emails-not-going-out/#comment-1005">Jim</a> for providing the information that has helped to pinpoint why some of you have been receiving <strong>mail failure no recipient address</strong> messages. So far the common elements appear to be</p>
<ol>
<li>You are running in pay mode</li>
<li>You have a listing fee option of $0.00.</li>
<li>You are having this problem when posting an ad under this listing fee option</li>
</ol>
<p>( If you&#8217;re having the mail failure no recipient address issue but you&#8217;re not running in pay mode with a $0.00 listing fee plan or otherwise are not having the problem under the conditions described please let me know). For now this is being treated as a bug related to these specific conditions.</p>
<p>A bug has indeed been found under these conditions. The system is not receiving the ad ID so it fails to retrieve all the other information and does in fact attempt to send an email with no recipient address.</p>
<p>The bug is being fixed and the fixed file will be uploaded for download. It will be updated in the core but a new version update will not be released around it.</p>
<p>Earlier suggestions that this might be related to the use of an email address not associated with your server should be ignored in this specific case where you are getting <strong>mail failure no recipient address</strong> messages with text including:</p>
<blockquote><p>A message that you sent contained no recipient addresses, and therefore no<br />
delivery could be attempted.</p></blockquote>
]]></content:encoded>
			<wfw:commentRss>http://www.awpcp.com/support-issues/pay-mode-email-bug-when-using-listing-fee-with-fee-amount-0-00/feed/</wfw:commentRss>
		<slash:comments>6</slash:comments>
		</item>
		<item>
		<title>Known bug in newly added group listings by feature</title>
		<link>http://www.awpcp.com/support-issues/known-bug-in-newly-added-group-listings-by-feature/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=known-bug-in-newly-added-group-listings-by-feature</link>
		<comments>http://www.awpcp.com/support-issues/known-bug-in-newly-added-group-listings-by-feature/#comments</comments>
		<pubDate>Sun, 25 Oct 2009 18:46:13 +0000</pubDate>
		<dc:creator>awpcp</dc:creator>
				<category><![CDATA[Support Issues]]></category>
		<category><![CDATA[fatal error]]></category>

		<guid isPermaLink="false">http://www.awpcp.com/?p=1620</guid>
		<description><![CDATA[BUG FIXED Thank you to all who have taken the time to report the issues with the newly added feature to allow admin to decide how to group ad listings in the browse ads and search ads pages. If you are receiving the error below, it has been reported and fixed and the fix will [...]]]></description>
			<content:encoded><![CDATA[<p><strong><span style="color: #ff0000;">BUG FIXED</span> </strong>Thank you to all who have taken the time to report the issues with the newly added feature to allow admin to decide how to group ad listings in the browse ads and search ads pages. If you are receiving the error below, it has been reported and fixed and the fix will be available in Monday&#8217;s update to version 1.0.5.9.</p>
<blockquote><p><strong>Error:</strong><br />
Fatal error: You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near &#8216;grouporderby LIMIT 0,10&#8242; at line 1 in /home/XXXXXXXX/public_html/wp-content/plugins/another-wordpress-classifieds-plugin/awpcp.php on line 9660</p></blockquote>
<p>Also related is the following error message:</p>
<blockquote><p>Fatal error: You have an error in your SQL syntax; check the manual that<br />
corresponds to your MySQL server version for the right syntax to use near<br />
&#8216;grouporderby LIMIT 0,10&#8242; at line 1 in<br />
/home/XXXXXXX/public_html/wp-content/plugins/another-wordpress-classifieds-plugin/awpcp.php<br />
on line 9657</p></blockquote>
]]></content:encoded>
			<wfw:commentRss>http://www.awpcp.com/support-issues/known-bug-in-newly-added-group-listings-by-feature/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Samples for layouts</title>
		<link>http://www.awpcp.com/support-issues/samples-for-awpcp_display_ads_my_layout-php-and-awpcp_showad_my_layout-php/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=samples-for-awpcp_display_ads_my_layout-php-and-awpcp_showad_my_layout-php</link>
		<comments>http://www.awpcp.com/support-issues/samples-for-awpcp_display_ads_my_layout-php-and-awpcp_showad_my_layout-php/#comments</comments>
		<pubDate>Sat, 24 Oct 2009 12:47:40 +0000</pubDate>
		<dc:creator>awpcp</dc:creator>
				<category><![CDATA[Support Issues]]></category>

		<guid isPermaLink="false">http://www.awpcp.com/?p=1588</guid>
		<description><![CDATA[For those of you wanting example  awpcp_display_ads_my_layout.php and awpcp_showad_my_layout.php files, I will list samples that are submitted by other users on this page.  If anyone would like to share their custom layout please feel free to do so. You can initiate contact via the contact form. Submitted By Download File Rembert Display Ads/Show Ad Custom [...]]]></description>
			<content:encoded><![CDATA[<p>For those of you wanting example  awpcp_display_ads_my_layout.php and awpcp_showad_my_layout.php files, I will list samples that are submitted by other users on this page.  If anyone would like to share their custom layout please feel free to do so. You can initiate contact via the contact form.</p>
<table border="0" cellspacing="5" cellpadding="5" width="100%">
<tbody>
<tr>
<td>Submitted By</td>
<td>Download File</td>
</tr>
<tr>
<td>Rembert</td>
<td><a href="http://www.awpcp.com/wp-content/uploads/2009/10/Custom-Layout-Files-Rembert.zip">Display Ads/Show Ad Custom Layouts</a></td>
</tr>
</tbody>
</table>
]]></content:encoded>
			<wfw:commentRss>http://www.awpcp.com/support-issues/samples-for-awpcp_display_ads_my_layout-php-and-awpcp_showad_my_layout-php/feed/</wfw:commentRss>
		<slash:comments>8</slash:comments>
		</item>
		<item>
		<title>Search bug fix to become available by Monday</title>
		<link>http://www.awpcp.com/development-news/search-bug-fix-to-become-available-by-monday/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=search-bug-fix-to-become-available-by-monday</link>
		<comments>http://www.awpcp.com/development-news/search-bug-fix-to-become-available-by-monday/#comments</comments>
		<pubDate>Sat, 24 Oct 2009 12:07:47 +0000</pubDate>
		<dc:creator>awpcp</dc:creator>
				<category><![CDATA[Development News]]></category>
		<category><![CDATA[Support Issues]]></category>

		<guid isPermaLink="false">http://www.awpcp.com/?p=1589</guid>
		<description><![CDATA[This is to publicly thank user Rembert for his assistance in pinpointing the cause of the error with the keyword search and providing a solution. The fix will be available in the next scheduled update. Barring the discovery of any critical bugs that delay release the update should be available by end of the day [...]]]></description>
			<content:encoded><![CDATA[<p>This is to publicly thank user Rembert for his assistance in pinpointing the cause of the error with the keyword search and providing a solution. The fix will be available in the next scheduled update. Barring the discovery of any critical bugs that delay release the update should be available by end of the day Monday. (End of the day Eastern Standard Time US)</p>
<p>Rembert has also provided some improvements to the <strong>admin only can post ads feature</strong>, however those improvements have not yet been implement in the core.</p>
]]></content:encoded>
			<wfw:commentRss>http://www.awpcp.com/development-news/search-bug-fix-to-become-available-by-monday/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>MySQL Error when changing ad listings order to most viewed then most recent</title>
		<link>http://www.awpcp.com/support-issues/mysql-error-when-changing-ad-listings-order-to-most-viewed-then-most-recent/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=mysql-error-when-changing-ad-listings-order-to-most-viewed-then-most-recent</link>
		<comments>http://www.awpcp.com/support-issues/mysql-error-when-changing-ad-listings-order-to-most-viewed-then-most-recent/#comments</comments>
		<pubDate>Thu, 22 Oct 2009 02:20:41 +0000</pubDate>
		<dc:creator>awpcp</dc:creator>
				<category><![CDATA[Support Issues]]></category>
		<category><![CDATA[mysql error]]></category>

		<guid isPermaLink="false">http://www.awpcp.com/?p=1557</guid>
		<description><![CDATA[There is a bug in the plugin that crops up if you try to change the ad listings view order in your classifieds admin options &#8220;Ad/Listings&#8221; to MySQL Error when changing ad listings &#8220;Group ad listings by&#8221; to &#8220;Most viewed then most recent&#8221;. The bug has been fixed and will be available in version 1.0.5.9; [...]]]></description>
			<content:encoded><![CDATA[<p>There is a bug in the plugin that crops up if you try to change the ad listings view order in your classifieds admin options &#8220;Ad/Listings&#8221; to MySQL Error when changing ad listings &#8220;Group ad listings by&#8221; to &#8220;Most viewed then most recent&#8221;. The bug has been fixed and will be available in version 1.0.5.9; however version 1.0.5.9 will not be released before Monday so until then please use a different option for grouping your ad listings.</p>
]]></content:encoded>
			<wfw:commentRss>http://www.awpcp.com/support-issues/mysql-error-when-changing-ad-listings-order-to-most-viewed-then-most-recent/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Keyword search bugs</title>
		<link>http://www.awpcp.com/development-news/keyword-search-bugs/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=keyword-search-bugs</link>
		<comments>http://www.awpcp.com/development-news/keyword-search-bugs/#comments</comments>
		<pubDate>Tue, 20 Oct 2009 16:34:58 +0000</pubDate>
		<dc:creator>awpcp</dc:creator>
				<category><![CDATA[Development News]]></category>
		<category><![CDATA[Support Issues]]></category>
		<category><![CDATA[keyword]]></category>
		<category><![CDATA[search]]></category>

		<guid isPermaLink="false">http://www.awpcp.com/?p=1310</guid>
		<description><![CDATA[There is a bug in the keyword search in latest version 1.0.5.8. It is being resolved. The fix will be released in version 1.0.5.9. If you&#8217;re having problems with other aspects of the search in the meantime please leave a comment about it. Thanks to all who brought this problem to my attention]]></description>
			<content:encoded><![CDATA[<p>There is a bug in the keyword search in latest version 1.0.5.8. It is being resolved. The fix will be released in version 1.0.5.9. If you&#8217;re having problems with other aspects of the search in the meantime please leave a comment about it. Thanks to all who brought this problem to my attention</p>
]]></content:encoded>
			<wfw:commentRss>http://www.awpcp.com/development-news/keyword-search-bugs/feed/</wfw:commentRss>
		<slash:comments>4</slash:comments>
		</item>
	</channel>
</rss>

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